Terms & Conditions

Terms and Conditions for our Training Courses

We would like to accept your purchase and look forward to welcoming you on to the course. Please see the terms and conditions below, read them and make sure you are happy. Any questions can be answered on 0191 9082376

By purchasing a course through the Therapist Training Academy, you are agreeing to the following terms and conditions.
The description of the course is outlined on the website. There may be small changes to the itinerary depending on your group size and academic level.

All services are subject to availability.



All fees are on our website and are not vatable. This includes course manuals, use of equipment on the day and light refreshments on each day of the course.

Your non-refundable deposit is paid online; the remaining fee must be paid on the first day of your course and paid in full before the course starts. You will receive a full receipt for all fees paid along with a certificate of attendance at the end of your course.

We expect you to be honest about your qualifications and experience. If you are seen to be working at a lower level than is required on the course, you will be asked to leave by the tutors and will receive no refund.



In the event of unforeseen problems, the course may not be able to run as planned. In these events, we will contact you as soon as possible and offer you a refund of monies paid to us or transfer you on to another course free of charge.

All deposits taken for courses booked under Therapist Training Academy are non-refundable. If you need to cancel your course, please contact us as soon as possible. Cancellation within 14 days of the course date will incur half of the remaining course amount. Cancellation within 7 days of the course date will incur the full course amount.



As a practicing therapist, you will be expected to hold a valid public liability insurance policy. Failure to do so could result in your certificate being withdrawn.




Terms and Conditions for our Clinic Appointments and Products

Our promise to you

We would like to accept your purchase with us and uphold an excellent service from booking right through to delivering the product/service. We promise to provide you with the product/service you have paid for, however in unforeseen circumstances, this may need modification. In this instance, you may receive a full refund or receive an alternative to your original purchase.

Cancellation Policy

Clients of our clinic are asked to pay in advance for their treatment. This secures their appointment booking. If your appointment is cancelled within 48 hours without rescheduling within two weeks, you will incur a cost amounting to half of your treatment fee. If your appointment is cancelled within 24 hours without rescheduling, you will incur a cost amounting to your full treatment fee.

If you cancel/ reschedule three appointments consecutively, you will be removed from our active client list and not permitted to book appointments with us in future.


Zero tolerance towards abusive behaviour

As The Bodyworks Clinic’s customer, you are expected to treat our team with respect and avoid using offensive language. As a clinic, we will always provide you with the same treatment. If we find that there has been abusive/offensive behaviour targeted to our team, you will be asked to leave with no refund. Equally, if you have received this kind of behaviour from a team member, please see our complaints procedure above to take further.

Website use

All the content on our site is for your information as a customer. You are permitted to share it using our sharing links on our website, but you are not permitted to copy and paste the content to use as your own elsewhere. If this occurs, we reserve the right to take legal action against you.

Delivery/ Returns policy for our Products

At this time, we can only deliver to mainland UK. Sorry for any inconvenience caused.

All items will be dispatched within 48 hours of your order being placed and sent second class via Royal Mail. We use as much recyclable packaging as possible; please help us to be green by recycling your outer packaging. If your item reaches you in a damaged condition, please contact us immediately with photographic evidence at info@bodyworksclinic.org


You have the statutory right to cancel your order and return your item within 14 days of receiving it. You can do so with no explanation if the item was not fit for purpose, not as described or not a satisfactory quality. If you find that you would like to return your item, please email us to let us know info@bodyworksclinic.org

As long as the item reaches us in a resaleable condition, unused with original packaging intact, we will issue you with a full refund. The cost of postage for the return is not part of this refund.


Additional rights for defective items

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Advice guide, a Citizens Advice website at http://www.adviceguide.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.

Our returns postal address:
The Bodyworks Clinic
Unit 13-14 Concord House
Speculation Place
NE37 2AS

Complaints Procedure

In the event of you being unhappy with the service you have been provided, please let us know. We take all complaints extremely seriously and aim to resolve the issue as quickly as possible. Please contact our clinic director confidentially with any complaints via phone or email:

T: 0191 908 2376

E: kirsty@bodyworksclinic.org

To see our terms and conditions for our VIP Membership, please click here to see the separate terms and conditions for this service

The Bodyworks Clinic management reserve the right to change all terms and conditions without prior notice.