What information do we hold about you?
We collect this information either when you book an appointment online or when you visit the clinic. Website usage information is also collected using cookies.
All information is given to us by our clients voluntarily and is stored in line with the data protection act 2010.
How will your data be used by us?
Our Lawful Basis
We process your data under a consensual and legitimate interest basis. This means that you are interested in using our services and we need sensitive information from you to allow us to form an effective treatment plan and consent to us processing your data for this purpose. We will also need to use your contact information to communicate with you throughout your care for courtesy calls/emails, checking on your progress and sending rehabilitation programmes.
As practitioners, we are bound by a responsibility to keep all of your data confidential unless it allows for you or another person to come to any harm. This is called our duty of care. We cannot share any information about you unless it is with other medical professionals who are involved in your care.
Should we be required to share your information with a medical professional, you will be involved in this process and involved in any communication. To add another level of protection for our clients, we are also members of the ICO (Information Commissioner’s Office) who ensure we hold a high standard of data storage and take complaints if you think we are not handling your data correctly.
We use an external company for our online payments so no card processing data is stored on our clinic systems. We have a PDQ machine for in-clinic card payments and hold a data compliance certificate to show we protect your data. Your information will not be sold, exchanged or transferred to another company without your consent.
We hold medical data and we must retain your files/ data for six years by law. For children, we must keep files/ data until they are twenty-one years old. This data is stored confidentially and destroyed after this time has elapsed.
From time to time, we may send correspondence via email or post with news around clinic services and clinic running that we think may affect you with future care. We may also send occasional special offers that you qualify for. You can decide if you would like to opt in for this type of correspondence on our website or in clinic on your consultation form. You have the right to change your marketing preferences at any time and you can also unsubscribe yourself from emails sent to you.
Access to your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is accurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Third party links on our website
How to contact us
- By email: firstname.lastname@example.org
- By phone: 0191 9082376
- Write to us: Unit 13-14 Concord House, Speculation Place, Washington, NE37 2AS