Privacy Policy

Privacy Policy

The Bodyworks Clinic is a multidisciplinary team operating in Washington, Tyne and Wear and serving the whole of the North East of England. This privacy policy explains how we use any personal information we collect about you.

What information do we hold about you?

We hold personal data for our clients to enable us to provide you with efficient care and to be able to document a medical report if called upon by the law. The information we collect includes your name, address, date of birth, GP information, medical history, lifestyle information, contact information and emergency contact information. This information is collected on paper in clinic and transferred in to our client booking system. The files are stored in a locked room in enclosed folders. Digitally, your information is protected by passwords at every level and covered by a third party privacy policy.  

We collect this information either when you book an appointment online or when you visit the clinic. Website usage information is also collected using cookies.

All information is given to us by our clients voluntarily and is stored in line with the data protection act 2010.

How will your data be used by us?

Our Lawful Basis

We process your data under a consensual and legitimate interest basis. This means that you are interested in using our services and we need sensitive information from you to allow us to form an effective treatment plan and consent to us processing your data for this purpose. We will also need to use your contact information to communicate with you throughout your care for courtesy calls/emails, checking on your progress and sending rehabilitation programmes. 

Confidentiality Policy

As practitioners, we are bound by a responsibility to keep all of your data confidential unless it allows for you or another person to come to any harm. This is called our duty of care. We cannot share any information about you unless it is with other medical professionals who are involved in your care.

Should we be required to share your information with a medical professional, you will be involved in this process and involved in any communication. To add another level of protection for our clients, we are also members of the ICO (Information Commissioner’s Office) who ensure we hold a high standard of data storage and take complaints if you think we are not handling your data correctly.

Payment Processing

We use an external company for our online payments so no card processing data is stored on our clinic systems. We have a PDQ machine for in-clinic card payments and hold a data compliance certificate to show we protect your data. Your information will not be sold, exchanged or transferred to another company without your consent.

Retention Policy

We hold medical data and we must retain your files/ data for six years by law. For children, we must keep files/ data until they are twenty-one years old. This data is stored confidentially and destroyed after this time has elapsed.

Marketing

From time to time, we may send correspondence via email or post with news around clinic services and clinic running that we think may affect you with future care. We may also send occasional special offers that you qualify for. You can decide if you would like to opt in for this type of correspondence on our website or in clinic on your consultation form. You have the right to change your marketing preferences at any time and you can also unsubscribe yourself from emails sent to you.

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is accurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Third party links on our website

We use a booking system called Timely to enable us to book and manage appointments for our clinic and we use PayPal for online bookings for both clinic services and for Therapist Training Academy courses. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updates on 7th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • By email: info@bodyworksclinic.org
  • By phone: 0191 9082376
  • Write to us: Unit 13-14 Concord House, Speculation Place, Washington, NE37 2AS